St.LukesHealth has been providing health services to its members for 68 years.
Before 2017 new employees had been engaged as trainees and enrolled in a Certificate III in Business. However, in 2017 after a review of their learning and development framework, St.LukesHealth developed a new qualification package, which introduced a Certificate IV in General Insurance. This is now being delivered nationally to all their new staff.
The General Insurance Qualifications project was tailored specifically for the health insurance industry and provided St.LukesHealth with an opportunity to upskill and build additional capability.
St.LukesHealth is proud of its exceptional customer service. The organisation has won the Roy Morgan Customer Satisfaction Award four years in a row. Their capability framework and skills gaps tool identifies areas for growth through their annual appraisal and coaching sessions with their managers.