Emilia Montague

Retail, Hospitality, Tourism, Beauty and Hairdressing

Diploma of Hospitality Management

Restaurant Service: Emilia Montague

Moving out of a shhy comfort zone

When Emilia Montague first started her vocational education and training (VET) qualification at TAFE she was, in her own words, shy and not comfortable saying hello to anyone. In a relatively short time, she was oozing with confidence, an essential skill given that Emilia’s chosen career is in hospitality.

‘At TAFE, learning practical lessons in a training environment where everyone—teachers and students—are there to help you, is amazing. It took me out of my comfort zone and I can now talk to anyone,’ says Emilia.

Emilia’s confidence soared to the degree that one of her teachers recommended she apply for the WorldSkills Australia competition in Restaurant Service. Representing Queensland, Emilia won the regional category in 2015 and then the national title in 2016. Next up, she found herself competing internationally, representing Australia in 2017 at the WorldSkills International competition in Abu Dhabi.

‘The international competition goes for four days with a different style of service each day—banquets, fine dining, bar and barista, and casual service,’ says Emilia. ‘You compete on many levels, including the way you stand and speak, personal presentation, table presentation, greeting guests and serving them when seated.’

Now Emilia is back at TAFE, still hungry to learn more. ‘I’m finishing my Diploma of Hospitality Management and am planning on studying further in business or tourism,’ says the award winner.

Emilia feels that VET is a strong educational pathway in part because the teachers have direct industry skills and engage students through their own experience and stories. Now living in Sydney, she works at Pinnacle People which specialises in national hospitality staffing and recruitment.

‘WorldSkills Australia and the Australian Apprenticeships Ambassadors Program has opened so many doors for me,’ says Emilia. ‘At Pinnacle People I’m one of only five per cent of staff selected to provide hospitality services to high-profile organisations and senior professionals.’

Emilia is also a member of the Australian VET Alumni and is determined to showcase VET and its benefits. ‘I entered VET right out of high school and loved it from the beginning,’ says Emilia. ‘It’s different to uni but just as valuable, especially with the blend of learning and practical skills.’

To find out more about how you can gain real skills for a real career through a VET qualification, visit www.myskills.gov.au

To invite Emilia to share her success story at your event please contact VETAlumni@education.gov.au.