Driving training in one of the world’s largest express delivery companies takes time, dedication and passion. For TNT, acquired globally by FedEx in 2016, it’s well worth the mileage.
National Leadership, Sales and Customer Care Consultant at TNT Australia Sharon Rudd says TNT has more than 4,500 employees nationally and has been providing Australian Apprenticeships since 1998. Vocational education and training (VET) is critical to the company’s success.
‘We employ around 40 trainees across Australia and have developed internal VET programs to attract and support employees,’ says Sharon. ‘It’s about growing our team—keeping them engaged, giving them skills, a career path and increasing their confidence and pride.’
For its efforts, TNT was a finalist in 2013 and 2014 for the Australian Apprenticeships—Employer Award at the Australian Training Awards.
The transport industry is complex and multi-faceted, something TNT’s internal VET program tackles head on. ‘It’s so much more than just picking up and dropping off parcels,’ says Sharon. ‘We need drivers, sales people, operations staff, fleet managers, customer service representatives and more.’
TNT offers Certificate II to Certificate IV in a range of disciplines and encourages staff to push through to Diploma level. ‘Someone might start with us as a driver but end up a team leader or Customer Care manager,’ says Sharon. ‘As a global company, there are many opportunities for team members to explore different parts of the business both in Australia and overseas.’
TNT supports diversity, opportunity and inclusion in its workplaces, while meeting the needs of its evolving business environment. Through the GenR8 program, TNT works with partners such as the Queensland Government to deliver strong employment outcomes for Year 12 students; TNT actively supports the attraction, development and opportunities for its employees.
As an Australian VET Alumni member, Sharon promotes how valuable the awards are to business. ‘You learn a great deal about your business through the application process,’ says Sharon. ‘It’s good to see the Government investing in the Australian Training Awards.’
‘Placing finalist two years was a great morale booster for our employees,’ says Sharon. ‘It’s lifted our profile in our industry and beyond and enabled us to build our partnerships with industry and business. We’ve also found it valuable to benchmark our business against others and to network and learn how other award winners and finalists manage their businesses and approach challenges.’
To find out more about how you can gain real skills for a real career through a VET qualification, visit www.myskills.gov.au
Book a VET Alumni member
To invite TNT Express to share their success story at your event please contact VETAlumni@education.gov.au.